Shipping Policy
Homy (HK) Limited ships orders to the address provided at checkout. Orders are processed on business days. Shipping times vary by destination and carrier. Homy (HK) Limited does not guarantee specific delivery dates. Tracking information is provided via email when available. International orders may be subject to customs fees, import duties, and taxes. The buyer is responsible for all such charges. Homy (HK) Limited is not responsible for delays caused by customs clearance. Shipping charges are non-refundable unless the return is due to an error by Homy (HK) Limited. Orders cannot be modified or canceled after they have been shipped. Homy (HK) Limited is not responsible for incorrect addresses provided by the buyer. The buyer must provide a complete and accurate shipping address. If a package is returned to Homy (HK) Limited due to an incorrect address, the buyer is responsible for reshipping costs.
Return Policy
You may return any eligible item within 14 days of receiving your order for a refund without providing a reason. The 14-day period begins on the delivery date. The return must be postmarked within 14 days. The 14-day return window is strict. Returns received after 14 days will not be processed. To be eligible, items must be unused and in original packaging with all original tags attached. The buyer completely bears the return shipping costs. Homy (HK) Limited does not provide prepaid return labels. Homy (HK) Limited recommends using a trackable shipping service. Homy (HK) Limited is not responsible for returns lost in transit. Items returned without prior authorization will be refused. The buyer must obtain a return authorization before shipping any item. Homy (HK) Limited does not accept returns without a return authorization. The return authorization number must be written on the outside of the package.
Refund Policy
Refunds are processed within at least 14 days after Homy (HK) Limited receives the returned item. The refund will be issued to the original payment method. Original shipping costs are not refunded. Refunds are for the item price only. Taxes and original shipping costs are not refunded. If the return is due to an error by Homy (HK) Limited, original shipping costs will be refunded. Refunds to PayPal accounts require at least 14 days to process. In certain regions, local laws mandate that PayPal refunds may take up to 30 days. Homy (HK) Limited will notify you via email once the refund has been initiated. Additional time may be required for your bank or credit card company to post the refund to your account. Homy (HK) Limited will not issue refunds for items that are returned in a condition that does not meet the return policy.
Return Process
Step 1: Contact Homy (HK) Limited at [email protected] within 14 days of receiving your order to request a return authorization.
Step 2: Provide your order number and the reason for return. Homy (HK) Limited will respond with a return authorization and instructions.
Step 3: Pack the item securely in its original packaging. Include all tags and accessories. Do not send items without a return authorization.
Step 4: Ship the package to the following address: The recipient must be Homy (HK) Limited, the contact phone is +852 4661 0909, and the specific return address is RM 1103, 11/F BLK B VIKING TECH, AND BUSINESS CTR NO 91-95 TA, CHUEN PING ST KWAI CHUNG NT, HONG KONG.
Step 5: Send the tracking number to [email protected]. Homy (HK) Limited is not responsible for returns lost in transit.
Step 6: Await the refund. Homy (HK) Limited will process the refund within at least 14 days after receiving the return. Do not send items to the return address without a return authorization. Unauthorized returns will be refused and returned to the sender at the buyer’s expense.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. Contact Homy (HK) Limited at [email protected] with photographs of the damage and your order number. Claims submitted after 7 days will not be accepted. This policy perfectly matches the Terms of Service. The 7-day claim period is strict. Homy (HK) Limited is not responsible for damage that occurs after delivery. The buyer completely bears the return shipping costs for damaged or defective items. If the claim is approved, Homy (HK) Limited will refund the item price. Homy (HK) Limited may require the damaged item to be returned before issuing a refund.
Non-Returnable Items
Items that are not in original condition, are damaged due to misuse, or are missing parts for reasons not due to an error by Homy (HK) Limited are not eligible for a refund. All items must be unused and in original packaging. Items that are washed, worn, altered, or returned without original tags are not eligible. Items that are returned without original packaging or with signs of wear are not eligible for a refund. Homy (HK) Limited reserves the right to reject any return that does not meet these conditions. Homy (HK) Limited reserves the right to deny any return that does not comply with this policy. Homy (HK) Limited does not process exchanges. To exchange an item, return the original item for a refund and place a new order.
Contact Information
For questions about shipping or returns, contact Homy (HK) Limited at [email protected] or +852 4661 0909. The physical address is RM 1103, 11/F BLK B VIKING TECH, AND BUSINESS CTR NO 91-95 TA, CHUEN PING ST KWAI CHUNG NT, HONG KONG. Customer service is available during standard business hours. Homy (HK) Limited aims to respond to all inquiries within a reasonable time. For return inquiries, include your order number in all communications.
